Refund policy

Returns

If there is an issue with your product and you would like to arrange a possible return, please send an email to help@groupgets.com. We will work with you to evaluate the circumstances, and if appropriate, assist in completing a return for the following reasons:

(a) within 30 days of receipt of your product if the product is defective, non-conforming, or otherwise not the product ordered; or
(b) within 5 days of receipt of your product if the product was damaged in transit.

Please note:

-We do not accept returns due to software or firmware issues. Many of our products are development boards, intended for experienced users. We do not provide software or development support.

-If we accept a return, we may choose to charge a 20% restocking fee.

-Refunds will not include any import taxes, duties, or the original shipping cost paid.

If the product(s) was purchased over 30 days ago or has been modified in any way, GroupGets reserves the right to deny the return. If it’s a product we don’t manufacture at GroupGets, we will likely direct you to the product manufacturer for applicable support.

Guidelines

-All returns must be initiated by email to help@groupgets.com within the applicable time window noted above. (Please include your order number in the email.)

-All returns must be authorized by GroupGets prior to sending any product back to GroupGets or to a designated address.

-Returns must include all parts, pieces, and accessories included with the product, including packaging. Your return may be denied if it is received in incomplete or damaged condition.

-GroupGets, in its sole discretion, will either repair your product or provide you a replacement product. Refunds are only applicable when repair or replacement is not possible.

-Refunds, if applicable, will be applied to the original payment method or store credit only, less any applicable restocking fees and excluding original shipping charges and import duties.

-Returns may take up to 2 weeks to process, not including transit times. If repair is required or if the replacement product is not in stock, this time may be longer.

-Replacement orders cannot be modified to include different or additional products.

-Returns for orders older than 30 days, if accepted by GroupGets, are only eligible for replacement or store credit.

-We reserve the right to limit support and deny returns on products that were purchased over 30 days ago, old version releases, products that cannot be restocked, and products identified as final sale/no returns at the time of purchase.

-For best service and lowest risk of loss/damage to your return, we suggest using a trackable, insured shipping method. Lost packages sent via non-tracked, non-insured methods are not guaranteed. We also suggest using a box or reinforced padded envelope at a minimum.

-Please note that due to shipping regulations, certain products cannot be shipped without proper certifications. We take no responsibility for your shipping of such export controlled products if you elect to do so.