If there is an issue with your product and you would like to arrange a possible return, please send an email to firstname.lastname@example.org . We will work with you to evaluate the circumstances, and if appropriate, assist in completing a return for the following reasons:
(a) within 30 days of receipt of your product if the product is defective, non-conforming, or otherwise not the product ordered; or
(b) within 5 days of receipt of your product if the product was damaged in transit.
If the product(s) was purchased over 30 days ago or has been modified in any way, GroupGets reserves the right to deny the return. If it’s a product we don’t manufacture at GroupGets, note that we will likely direct you to the product manufacturer for applicable support.
- All returns must be initiated, by email to email@example.com, within the applicable time window noted above. (please include your order number in the email)
- All returns must be authorized by GroupGets prior to sending any product back to GroupGets or to a designated address.
- Returns must include all parts, pieces and accessories included with the product, including packaging. Your return may be denied if it is received in incomplete or damaged condition.
- GroupGets, in its sole discretion, will either repair your product or provide you a replacement product. Refunds are only applicable when repair or replacement is not possible.
- Refunds, if applicable, will be applied to original payment method or store credit only.
- Returns may take up to 2 weeks to process, not including transit times. If repair is required or if replacement product is not in stock, this time may be longer.
- Replacement orders cannot be modified to include different or additional products.
- Returns for orders older than 30 days, if accepted by GroupGets, are only eligible for replacement or store credit.
- We reserve the right to limit support and deny returns on items that were purchased over 30 days ago, old version releases, products that cannot be restocked, and products identified as final sale/no returns at the time of purchase.
- For best service and lowest risk of loss/damage to your return, we suggest that it is sent via a trackable insured shipping method. Lost packages that are sent via non-tracked, non-insured methods are not guaranteed. We also suggest using a box or reinforced padded envelope at a minimum.
- Certain products may be identified as non-returnable by GroupGets or by a governmental or administrative authority. If a non-returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if there are other options available.
- Please note that due to shipping regulations, certain items cannot be shipped without proper certifications. We take no responsibility for your shipping of such controlled items if for any reason you elect to do so.