The buyer is responsible for the costs of shipping the camera to FLIR, and FLIR pays the return shipping costs. For more details, please see Section 8 of FLIR’s Terms and Conditions of Sale. Any product returned to FLIR, whether or not it is under warranty, must use FLIR’s Return Merchandise Authorization (RMA) process. To obtain an RMA number, please contact SBA-CameraRepair@flir.com . Please do not return any cameras or camera products to FLIR without an RMA number. Packages not clearly marked with the RMA# may be delayed in being received by Camera Repair and turned around promptly.